Frequently Asked Questions – HealthifyPure
Have a question? Check out answers to our most commonly asked questions below. Still need help? Reach out to our friendly support team — we’re always here to assist!
1. What types of products do you sell?
HealthifyPure offers a wide range of health, wellness, and personal care products, including:
- Vitamins, minerals, and supplements
- Nutrition & diet products
- Hair care, bath & body essentials
- Infant care items
- Medical supplies and wellness equipment
2. How long does shipping take?
We process most orders within 1–2 business days.
Estimated delivery times:
- Standard Shipping: 3–6 business days
- Priority Shipping: 1–3 business days (selected areas only)
For detailed delivery information, please visit our Shipping & Delivery Time page.
3. Can I return or exchange a product?
Yes! We accept returns and exchanges within 14 days of delivery if the product is:
- Unused
- In original packaging
- In resalable condition
👉 Please see our Refund & Returns Policy and Exchange / Return Policy for full details.
4. What payment methods do you accept?
We currently accept:
- Credit/Debit Cards
- Bank Transfers
- Cash on Delivery (COD)
5. How do I track my order?
You will receive a tracking link via email once your order has shipped.
Registered customers can also track orders from My Account → Orders.
6. What if I receive a damaged or incorrect item?
We apologize for the inconvenience!
Please contact us at hello@healthifypure.com within 48 hours of delivery with photos of the item.
For full guidelines, check our Refund Policy and Exchange / Return Policy.
We will process a replacement or refund promptly.
7. Are your products safe?
Yes. All our products are:
- Made from high-quality, safe materials
- Tested for safety and effectiveness
- Selected to support health and wellness
⚠️ Always follow product instructions for best results.
8. Do you deliver to my city?
We deliver to most major cities and towns across the USA.
If delivery isn’t available in your region, you’ll be notified during checkout.
More details can be found on our Shipping & Delivery Time page.
9. What are your customer support hours?
Our customer service team is available:
- Monday to Saturday
- 10:00 AM to 6:00 PM (local time)
📧 Email us anytime at: hello@healthifypure.com
10. Do you offer gift wrapping or special packaging?
We provide gift-friendly packaging on selected products.
For special requests, mention them in the order notes or contact support before placing your order.
Still need help?
We’re happy to assist you. Contact us at: hello@healthifypure.com
You may also review our About Us, Terms & Conditions, and Privacy Policy for more information.